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Elimination of Ticket-by-Internet program
First Published - 04/27/2018 - 10:24AM

Due to declining internet ticket sales, Metra is eliminating the Ticket-by-Internet program – which includes recurring orders and one-time sales of Monthly Passes and 10-Ride Tickets on its website. The last day to purchase a Monthly Pass (July) via this program will be June 20 and the last day to purchase a 10-Ride Ticket will be June 30. This action is part of a continuing effort by Metra to identify ways to reduce expenses. Please see alternate purchasing options here.

Last Updated - 05/14/2018 - 3:06PM

Summary of Anti-Harassment Policy in Injury Reporting

Anti-Harassment Policy for Injury Reporting
Metra is committed to providing working conditions that will promote a safe and healthy work environment for all its employees. This includes Metra’s commitment to complete and accurate reporting of all accidents, incidents, injuries, and occupational illnesses arising from the operation of the railroad. Additionally, Metra is committed to full compliance with the letter and spirit of the Federal Railroad Administration’s (FRA) accident reporting regulations and to the principle that harassment or intimidation of an individual that is calculated to discourage or prevent such person from receiving proper medical treatment or from reporting such accident, incident, injury or illness will not be permitted or tolerated. Furthermore, no employee who reports in good faith, raises a concern, provides information or otherwise assists in an investigation or proceedings of conduct he/she reasonably believes to be in violation of this policy shall be subjected to harassment, retaliation or any adverse employment consequences as a result of their participation. Any Metra employee, supervisor, manager, or officer of Metra found to be in violation of this policy will face disciplinary action, up to and including discharge, in accordance with established procedures for contract and non-contract employees.

Complaint Procedure in Reporting Alleged Harassment for Injury Reporting

Contract employees who feel they are being harassed, intimidated or retaliated against by ANY Metra employee regarding the reporting of an accident, incident, injury or occupational illness, or subject to any action that is calculated to discourage or prevent a person from receiving proper medical treatment, may submit their complaint in writing to the Injury/Harassment Review Committee following the procedures outlined in Metra’s Injury/Illness Policy Statement. The employee will be notified by the Injury/Harassment Review Committee in writing within 60 days of receipt of the employee’s complaint.

Non-contract employees who feel they are being harassed, intimidated or retaliated against by ANY Metra employee for reporting an accident, illness, injury or occupational illness are encouraged to submit a complaint in writing to Countess P. Cary, Senior Director, EEO/Diversity Initiatives. Furthermore, non-contract employees who feel they have been subjected to any action that is calculated to discourage or prevent them from receiving proper medical treatment are also encouraged to submit a complaint. The Senior Director, EEO/Diversity Initiatives, or a designee, is authorized to conduct a thorough and prompt investigation of the complaint. This investigation will include, but is not limited to: 1) meeting with the parties involved, 2) interviewing witnesses, 3) reviewing records and documentation, and 4) making whatever inquiries are necessary in order to arrive at a satisfactory resolution of the complaint. The EEO Internal Complaint Resolution Procedure (incorporated by reference) will be followed when an employee believes his/her issue(s) cannot be resolved through mediation or counseling.[5]

All complaints will be kept as confidential as possible, and information regarding the complaint will be disclosed only to the extent necessary to conduct an adequate investigation and to comply with Metra’s legal responsibilities. Involved parties and/or witnesses are also instructed to keep their participation in any investigation confidential. Retaliation against an employee who reports harassment, or against an employee(s) that participates in the investigation of such a complaint, will be viewed as a violation of this policy. Retaliatory conduct will not be tolerated and may lead to discipline up to and including discharge. Metra will provide Federal Railroad Safety Act Whistleblower protection to any person subject to this policy. The Occupational Safety and Health Administration (OSHA) is the federal agency responsible for enforcing the Whistleblower Protection law.

Metra employees and applicants interested in filing an EEO complaint, injury reporting harassment complaint, or obtaining information for requesting a reasonable accommodation, please find EEO informational brochures and complaint forms listed below. These forms are available for on-line viewing or they can be printed by clicking on the brochure or form listed below. Additionally, information about local outreach organizations for gay and transgendered individuals is accessible following the link listed below.

The brochures and forms can be read with Adobe Acrobat Reader Version 3.0 or higher which is already installed on all Metra computers. These forms are also available in Metra’s EEO Department located on the 2nd floor at 547 W. Jackson, Chicago, IL 60661, through the employee’s supervisor, or at the main office in each of Metra’s major districts.

Forms can be submitted by mail at the address listed above, or faxed to (312) 322-4273. If assistance is needed in completing the forms, feel free to contact the EEO office at (312) 322-8919.

[5] Terminated employees are protected by this procedure.

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