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Alternate Service Schedules
First Published - 03/19/2020 - 11:56AM
  • Metra is operating an alternate weekday schedule until further notice to adjust for the reduced number of riders due to school closures, work-from-home mandates and other consequences of the coronavirus pandemic.
  • It is using its normal weekend schedules on lines that have weekend service.
  • The alternate weekday schedules, which can be viewed here, represent about half of Metra's normal weekday service but provide adequate service for those who still need to travel. There are changes for every line except the Heritage Corridor, which is operating its normal schedule. Where we are able to, we will maintain the number of cars on trains to allow for social distancing. The reduced schedules will remain in effect until health officials deem the crisis has passed and/or ridership begins to return to normal.
  • Please use the Ventra app to purchase tickets. The app can be downloaded free from the App Store or Google Play.
Last Updated - 04/09/2020 - 10:35AM

FAQs

What is Title VI?

Title VI of the Civil Rights Act of 1964 is the Federal law that protects individuals from discrimination on the basis of their race, color, or national origin in programs that receive Federal financial assistance.

Who may file a Title VI complaint?

Complaints may be filed by any individual or group who believes that:

  • Their rights, under Title VI have been violated in a discriminatory manner.
  • The programs or activities do not comply with Federal civil rights laws.
  • They have been treated in a disparate manner.
How can I file a Title VI complaint?

Any person who believes he or she has been subject to discrimination under Title VI on the basis of race, color or national origin may file a Title VI complaint with Metra within 180 days from the date of the alleged discrimination. Metra reserves the right to reject complaints that are not timely filed. 

Complaints may be filed with Metra in writing and be addressed to:

Metra’s Office of Business Diversity & Community Relations
Attn: Title VI Manager
547 W. Jackson Blvd., 5-W
Chicago, IL  60661
(312) 322-6323
(312) 322-4077 fax

Complaints may also be sent via e-mail to: metradbe@metrarr.com

 

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