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Elimination of Ticket-by-Internet program
First Published - 04/27/2018 - 10:24AM

Due to declining internet ticket sales, Metra is eliminating the Ticket-by-Internet program – which includes recurring orders and one-time sales of Monthly Passes and 10-Ride Tickets on its website. The last day to purchase a Monthly Pass (July) via this program will be June 20 and the last day to purchase a 10-Ride Ticket will be June 30. This action is part of a continuing effort by Metra to identify ways to reduce expenses. Please see alternate purchasing options here.

Last Updated - 05/14/2018 - 3:06PM

95.2 percent of Metra trains arrived on time in September

(October 6, 2017) - 

Metra in September posted an on-time performance rate of 95.2 percent, exceeding its goal for the 31st consecutive month.

Metra’s goal is to operate at least 95 percent of its trains on time. Like the rest of the U.S. commuter railroad industry, Metra considers a train to have operated on time if it reaches its final destination within five minutes and 59 seconds of its scheduled arrival.

“We are pleased to report again that we have met our on-time performance goal,” said Metra CEO/Executive Director Don Orseno. “We are committed to working as hard as we can to continue to deliver our customers to their destinations safely and on time.”

In September, 771 of 16,201 trains were tardy by six minutes or more. The most common causes for delays were related to signal/switch failure, mechanical failures, freight interference and right-of-way accidents. 

Cause

Primary

Secondary

Total

Rank

Signal/Switch Failure  

59

59

118

1

Mechanical

29

68

97

2

Freight

59

37

96

3

Right-of-Way Accidents

10

86

96

3

Track Construction

64

20

84

5

Human Error

39

27

66

6

Passenger Loading

57

7

64

7

Other

14

33

47

8

Lift Deployment

19

6

25

9

Obstruction/Debris

18

7

25

9

Passenger Train Interference

13

5

18

11

Catenary Failure

14

4

18

11

Sick/Injured/Unruly Passengers

14

3

17

13

Weather

0

0

0

14

Total

409

362

771

 

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