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Newsroom

Behind the Scenes at Metra

This page is designed to give Metra customers and interested members of the public a behind-the-scene look at how Metra operates. Click on one of the links below to learn more.

(July 10, 2017) -      Here’s a story about something Metra is very proud of – our new, fully integrated computer system that replaces a dozen separate, outdated financial systems. This system is, quite literally, bringing Metra’s business functions... Read more
(March 16, 2017) - Metra and On-Time Performance While safety will always be Metra’s highest priority, on-time performance is a close second. We understand that our customers expect the highest levels of service and are dedicated to doing all we can... Read more
(March 16, 2017) - We could dazzle you with all the passenger improvements we’ve added to our newly rehabbed railcars. We could point out that the passenger cars are being refurbished in-house, by Metra workers with years of experience, dedication... Read more
(March 16, 2017) -   Tower A2 keeps trains on track Every day, thousands of Metra riders zip past a nondescript tower near Grand and Western in Chicago without realizing the crucial role it plays in their commute. The tower stands over the most... Read more
(March 16, 2017) - Geometry car helps keep ride smooth and safe Three men sit in the front of the rail car, back-lit silhouettes facing a large window, the rails spread before them like ribbons as the train rumbles forward.  Computer screens display... Read more
(March 16, 2017) - The Metra GPS Center occupies a wing of our headquarters building, kitty-corner from Union Station. It’s on a high floor but the view’s not great – unless you count the parking garage across the street. From this room, however, we... Read more
(March 16, 2017) - Most of the time your daily commute on Metra goes off without hitch. You make it to work on time and you get home to enjoy time with your family. But what about the times when something goes wrong, service is disrupted and you’re... Read more
(March 16, 2017) - It’s early. You arrive at your station and hustle to the platform all caught up in your morning routine, running through your mental “to do” list, catching up with the news on your smartphone, texting or simply listening to music... Read more
(March 16, 2017) - Routine tie job deploys special machines The parade begins just after rush hour. A series of yellow contraptions slowly rolls down the tracks. They look like something Dr. Seuss might have dreamed up, and you want them to have Dr... Read more
(March 16, 2017) - Lose something on the train? Maybe it’s in one of our Lost and Found offices.   Lots of phones, but also urns, prosthetics and other unusual items Your lost iPhone could be collecting dust at Ogilvie Transportation Center. Your... Read more
(March 16, 2017) -      “The primary mission of the Metra Police Department shall be to safeguard the lives of Metra commuters, its employees and those who use the Metra rail system.”      That simple sentence, which begins the Metra Police... Read more
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