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Reports and Documents

Surveys

  • Customer Satisfaction Report (Summer 2015)
    The Customer Satisfaction survey focused on customer satisfaction with respect to many service attributes including information and communications with passengers, service and performance quality, personnel, personal preferences, and demographics.
  • Customer Satisfaction Report (Spring 2014)
    The Customer Satisfaction survey focused on customer satisfaction with respect to many service attributes including information and communications with passengers, service and performance quality, personnel, personal preferences, and demographics.
  • 2011 Regional Transportation Authority Customer Satisfaction Study

The 2011 Regional Transportation Authority Customer Satisfaction Survey summarizes the aggregated regional findings of the 2011 RTA Customer Satisfaction studies conducted on behalf of CTA, Metra, and Pace. The Pace study was conducted in the spring of 2011 and the CTA and Metra studies were conducted in the fall and early winter of 2011. The combined results of these surveys help to evaluate RTA, and Metra, system performance and to prioritize future service adjustments with regional mobility and accessibility in mind.

- RTA Regional Report

- Metra Report

The 2005 Metra Rider Survey provided Metra with a continuum of data about its customer base, permitting the agency to monitor and address subtle and dynamic changes in its market, demographic profiles of its riders, and real or perceived concerns about the quality of service. In addition to quality of service and socio-demographic information, Metra was also seeking updated information about how its customers get to the Metra stations and how they get from the stations to their final destinations (modes of access and egress).

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