Metra is operating an alternate weekday schedule until further notice to adjust for the reduced number of riders due to school closures, work-from-home mandates and other consequences of the coronavirus pandemic.
It is using its normal weekend schedules on lines that have weekend service.
The alternate weekday schedules, which can be viewed here, represent about half of Metra's normal weekday service but provide adequate service for those who still need to travel. There are changes for every line except the Heritage Corridor, which is operating its normal schedule. Where we are able to, we will maintain the number of cars on trains to allow for social distancing. The reduced schedules will remain in effect until health officials deem the crisis has passed and/or ridership begins to return to normal.
Please use the Ventra app to purchase tickets. The app can be downloaded free from the App Store or Google Play.
Last Updated - 04/09/2020 - 10:35AM
Lost and Found
Metra and its rail service providers are not responsible for articles left on trains or at stations. Call the numbers below to inquire about lost items.
Any Union Station train 312-322-4269 (Window 10 at Union Station)
Union Pacific trains 312-496-4751 (Lower Level of Ogilvie)
Rock Island trains 312-322-6509 (LaSalle Street Station)
Metra Electric trains 312-322-7819 (Millennium Station)
Lost tickets/refund policy
You can check with the Lost and Found offices if you think you lost your ticket on the train. Chances of recovering it are much greater if you wrote your name and contact information on the ticket.
No refund or replacement ticket will be issued for lost, destroyed or stolen One-Way and 10-Ride Tickets and Weekend and Monthly Passes. Refunds for unused Monthly Passes are available per the guidelines here.