The first series of posters, which launched in July 2016 and can bee seen below, addressed hogging seats, blocking aisles, talking too loudly, excessive personal grooming and putting feet on seats. The humorous posters remind customers to think about how their behavior may affect their fellow passengers.
“We were very pleased with the amount of feedback and input we received from our customers in this survey,” said Metra Executive Director/CEO Don Orseno. “Our campaign will continue to gently remind riders to behave courteously toward one another, and we hope our customers will enjoy the new posters as much as the previous ones.”
Customers can expect to see the new series, which will reflect their survey responses, in the summer. As with the entirety of the “Ride Nice” courtesy campaign, the new posters will be produced in house, and printing them will be the agency’s only expense.
About a quarter of survey respondents chose to submit their own suggestions. The most popular subject was passenger noise, with customers noting behaviors such as phone conversations on the Quiet Cars and excessively loud snoring. Discourteous behavior with regard to seating was also commonly suggested, including riders pretending to be asleep so that they wouldn’t have to move their things and folks kneeing the back of the seat in front of them.
This campaign is just one more way we can try to be more customer-focused. And, we want to try to help raise awareness about the need to be polite. So, a few tips:
- Treat others as you would like to be treated.
- Help lead by example by practicing proper etiquette. Be the change you want to see.
- Remember, you’re not alone. Always consider your onboard behavior and try to do better.