Lost tickets/refund policy
Monthly Pass refunds available by mail: Any eligible Monthly Pass may be submitted to our Accounting Department for a refund. All Monthly Passes paid with cash, check, traveler’s checks, gift certificates, etc., ordered via our Ticket by Mail program or paid by more than one form of payment must be forwarded to our Accounting Department for processing. The form required to initiate a refund for unused or partially used Monthly Passes can be found here or can be obtained from any ticket sales location. Mail the refund form request, along with the passes, to:
Mobile Monthly Passes
Weekend passes are non-refundable.
One-Way tickets are non-refundable and valid for 90 days (including the date of purchase).
10-Ride tickets are non-refundable and valid for 1 year from date of purchase.
Special Event Tickets
Special event tickets are non-refundable.
Ventra LinkUp and PlusBus cards
Ventra LinkUp and PlusBus cards are not eligible for refunds. Ventra Customer Service: 877-669-8368