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Lost Tickets / Refund Policy

(Effective July 18, 2018):

 

LOST/STOLEN TICKETS

No refund or replacement ticket will be issued for lost, destroyed or stolen One-Way or 10-Ride Ticket or Weekend or Monthly passes. All customers must have a ticket in their possession at the time of travel.        

 

REFUNDS

 

MONTHLY PASSES are subject to a $5 handling fee if returned after the first day of the month

 

MONTHLY PASSES PURCHASED VIA TRANSIT BENEFIT OR RTA DEBIT CARD

Metra is not permitted to issue refunds for Monthly Passes purchased using a Transit Benefit (tax deferred) form of payment. Refunds for tickets purchased through this channel will need to be processed through the passenger’s employer and back through the vendor managing the Transit Benefit Program. This includes purchases made with an RTA Debit Card.

 

MONTHLY PASS REFUND FORMULA

All Monthly Passes, regardless of method of payment, will be refunded on a percentage basis depending on the date returned, with 100 percent refunded on or before Day 1 of the month for which the ticket is valid and 85 percent refunded on Day 2. The amount refunded continues to be reduced by 5 percent for every day thereafter until close of business on day 18 of the month, at which time no refund is permitted.

 

MONTHLY PASS REFUNDS AVAILABLE VIA MAIL
Any Monthly Pass except for those purchased with tax-deferred dollars, may be submitted to our Revenue Accounting Department for refund. The form required to initiate a refund for unused or partially used monthly tickets can be found here, in the “Frequently Asked Questions” section of our website or can be obtained from any ticket sales location. Mail the refund form request, along with the tickets, to:

Metra Revenue Accounting Department

Attn: Refunds

547 W. Jackson Blvd.

Chicago, IL 60661

 

Union Pacific customers should mail the form and tickets to:

Union Pacific Railroad

Passenger Accounting Department

101 N. Wacker Drive

Suite 1910 Chicago, IL 60606

 

MOBILE MONTHLY PASSES

Please call 312-542-8398. Your ticket will be deactivated and refund processed following the formula above.

Ventra Customer Service for technical and account management issues:

877-669-8368

 

OTHER TICKETS

LinkUp and PlusBus passes are non-refundable

Weekend Passes are non-refundable

One-Way Tickets are non-refundable

10-Ride Tickets are non-refundable

Special Event Passes are non-refundable

 

 

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