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Ventra App

Alternate Service Schedules
First Published - 03/19/2020 - 11:56AM

Metra will begin operating an alternate weekday schedule on Monday, March 23, to adjust for the reduced number of riders due to school closures, work-from-home mandates and other consequences of the coronavirus pandemic. The alternate schedules can be viewed here. There will be changes for every line except the Heritage Corridor, which will operate its normal schedule. Where we are able to, we will maintain the number of cars on trains to allow for social distancing. On a line-by-line basis, Metra is monitoring ridership and may further reduce service to meet the ridership demands. The reduced schedules will remain in effect until health officials deem the crisis has passed and/or ridership begins to return to normal. Metra will operate on regular weekend schedules. Please use the Ventra app to purchase tickets. The app can be downloaded free from the App Store or Google Play.

Last Updated - 04/01/2020 - 2:59PM

Creating a Ventra account

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Here's how to create a Ventra account:

  • First, create a username. It can be any name you want, but it has to be four characters or more.
  • Next, create a password, with a minimum of eight characters. The eight characters must include two of the three following features: 1) Lower-case letters 2) Upper-case letters and 3) Numbers or special characters.
  • Next, enter your email address, name, phone number and birthdate.
  • Next, choose and answer a security question. We’ll use this if we ever need to verify who we’re speaking to on customer service inquiries or you forget your password
  • Next, enter your address.
  • Next, pick a 4-digit access code

Finally, check the box agreeing to our terms and conditions and hit “Create Account.”

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