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Ventra App

Coronavirus information
First Published - 06/07/2020 - 2:04PM

Metra trains are operating on alternate weekday and weekend schedules posted here, with no weekend service on the North Central Service, Southwest Service, Heritage Corridor and the Blue Island Branch of the Metra Electric Line. For all other information relating to Metra's response to the pandemic, click here.

Last Updated - 08/10/2020 - 12:04PM

Frequently Asked Questions

Metra Mobile Tickets in the App

•    Should I buy my ticket before I get on the train?
•    When do I activate my ticket?
•    How long are tickets I buy good for?
•    Is there a surcharge if I buy a ticket in the app?
•    Can I use the app to buy Metra mobile tickets without creating a Ventra account?
•    Can I use the app to buy Metra mobile tickets even if I don’t have a debit or credit card to pay with?
•    How do I use a mobile ticket in the app on board a Metra train?
•    How does the Ten-Ride ticket work in the app?
•    What happens if I put my phone away and am asked to show my ticket again?
•    What happens if something delays my train after I’ve activated my ticket?
•    Can I use Metra mobile tickets to ride any Metra line?
•    Can I use the Ventra app to travel to/from Hegewisch?
•    I just got a new phone and logged in. Why don't I see my tickets?
•    How do I get my tickets from the old app?
•    How do I move the tickets from another device once I have the new app?
•    Can I move tickets from the new app back to the old app?
 

Metra Mobile Tickets in the App

 
Should I buy my Metra mobile ticket before I get on the train?
Yes. Buying your tickets in advance helps make sure you’re ready to go when you get on the train. Tickets you buy are stored on your device until you use them. Unused One-Way, Round Trip Plus and Weekend Tickets expire 90 days after purchase and unused 10-Ride Tickets expire a year after purchase.
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When do I activate my Metra mobile ticket?
Once you've bought your ticket, it stays stored on your device until you're ready to use it. Activate ("use") your ticket only once you're on your train. You can then go and do other things on your phone and come back to the ticket during your ride if asked to show your ticket later.
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How long are the Metra mobile tickets I purchase good for?
  • One-Way Tickets, Round Trip Plus Tickets and Weekend Passes are good for 90 days from purchase.
  • 10-Ride Tickets are good for a year from purchase.
  • Monthly Passes are good from the first day of the calendar month and until noon on the first business day of the following calendar month.
Remember to buy your tickets in advance of when you ride so you've got a ticket and are ready to activate it as soon as you sit down on the train.
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Is there a surcharge if I buy a ticket in the app?
No – buying a Metra mobile ticket costs the same as a paper ticket at a ticket window or from a machine.
 
Can I use the app to buy Metra mobile tickets without creating a Ventra account?
No. You must create a Ventra account to purchase Metra tickets. The Ventra app is free and easy-to-use; it allows you to take full advantage of all the app’s features. You can store your credit or debit cards, including pre-tax transit benefits debit cards, so you don’t have to enter the information every time you buy a mobile ticket. It also allows you to split your payment between two cards – handy for those who use a pre-tax transit benefits debit card that does not fully cover the cost of a Monthly Pass. It allows you to recover your mobile tickets if your phone is lost, stolen, damaged or replaced. And if you have a Ventra card, it allows you to check your balance, add value, add passes, get account notifications and more.
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Can I use the app to buy Metra mobile tickets even if I don’t have a debit or credit card to pay with?
Yes. If you’ve created a Ventra account you can log in and use transit value from that card’s account to buy a Metra mobile ticket. You can load value with cash at any Ventra Vending Machine or at any of about 1,000 Ventra retail locations around town, including most currency exchanges and drugstores.
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How do I use a mobile ticket in the app on board a Metra train?
When you board your train, select "Use” and tap next to the ticket you’d like to use from the app home screen. You’ll be prompted to confirm activation. Then show your mobile ticket to the conductor when the conductor is checking for tickets. He or she will ask you to touch the screen – a pattern of rectangles will appear. This is a quick way for the conductor to visually check that the ticket is valid.  If necessary, the conductor may also ask you to touch the white field at the top of the ticket, which will show a QR code and information about the ticket’s activation and validity. This will further verify the ticket is valid. You can navigate away from the app and return to reopen your mobile ticket (it’ll show as “In Use”) as many times as you need to during your ride.
 
How does the 10-Ride Ticket work in the app?
When you buy a 10-Ride Ticket, you’ll see that you have 10 tickets of that type in your “Stored Tickets” under “My Metra Tickets.” It’s almost like having a book of 10 One-Way Tickets. When you go to use one of the rides, it’ll activate just one ticket and the rest will remain as “Stored Tickets” until you need them. If you’re traveling with a group, you can activate as many of the stored rides as you need.
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What happens if I put my phone away and am asked to show my ticket again?
Metra mobile tickets stay active on the home screen and in the “Activated, In Use” section of the “Tickets” screen for a set amount of time – tickets for longer trips (as determined by the origin and destination, or zones) remain active longer than shorter trips. Round Trip Plus, Monthly and Weekend tickets remain active for the day, month or weekend they are activated. If you put your phone away or leave the app to do something else, you can always go back and reopen it – just select “Show” to reopen it.
 
What happens if something delays my train after I’ve activated my ticket?
If you activate your ticket and something happens that delays your train, no worries! Tickets that have been recently used will remain on your phone as “Expired” for three hours after they expire, and your conductor will know whether to accept an expired ticket as valid in such circumstances.
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Can I use Metra mobile tickets to ride any Metra line?
Yes! Mobile tickets are accepted on all Metra trains.
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Can I use the Ventra app to travel to/from Hegewisch?
No. That service is provided by the Northern Indiana Commuter Transportation District (the South Shore Line), which does not accept Metra tickets.
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I just got a new phone and logged in. Why don't I see my tickets?
When you buy a mobile ticket for use on Metra trains, the ticket is downloaded and stored on your device. By storing tickets on your device (rather than keeping them on our servers), your tickets are still available even if you need to use your ticket in a place where you don't have an internet connection (such as when you're in underground stations or in a cellular "dead zone"). You can, however, easily move tickets bought while signed into the Ventra app from one device to another. Learn more about how to move tickets to a new device.
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How do I get my Metra mobile tickets from the old app?
Tickets from the old app can be imported right into your new app. Follow the prompts when first logging in to the new app to retrieve your Metra tickets, or select "Tickets" in the bottom right corner of the home screen and then select "Move tickets to this device." Your existing tickets will automatically download to your phone. Note: this import process imports all tickets from all devices on your account using the old app. If you share your Ventra user account with others, tickets can easily be moved between users of the new app by using the "Move tickets to this device" button  from the phone you want to move tickets onto. Learn more here.
 
How do I move the tickets from another device once I have the new app?
Just select "Tickets" in the bottom right corner of the home screen and then choose "Move tickets to this device." You'll be shown tickets on other devices in your account and can move them to the device you're using, instantly.
 
Can I move tickets from the new app back to the old app?
Sorry, but this isn't possible. Once your old app's tickets have been imported into the new Ventra app, this action can't be undone.
If for some reason find yourself unable to use the new app and must switch to the old app, you can contact Ventra Customer Service, which may be able to help further, at 1.877.NOW.VENTRA (1.877.669.8368).
 
 
 
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