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Ventra App

Alternate Service Schedules
First Published - 03/19/2020 - 11:56AM
  • Metra is operating an alternate weekday schedule until further notice to adjust for the reduced number of riders due to school closures, work-from-home mandates and other consequences of the coronavirus pandemic.
  • It is using its normal weekend schedules on lines that have weekend service.
  • The alternate weekday schedules, which can be viewed here, represent about half of Metra's normal weekday service but provide adequate service for those who still need to travel. There are changes for every line except the Heritage Corridor, which is operating its normal schedule. Where we are able to, we will maintain the number of cars on trains to allow for social distancing. The reduced schedules will remain in effect until health officials deem the crisis has passed and/or ridership begins to return to normal.
  • Please use the Ventra app to purchase tickets. The app can be downloaded free from the App Store or Google Play.
Last Updated - 04/09/2020 - 10:35AM

Moving Metra mobile tickets to a new smartphone and retrieving tickets from lost/stolen devices

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Moving tickets from one device to another

When you buy a mobile ticket for riding Metra, it's stored on the device you used to buy it.

If you bought your tickets while logged in, however, you can move them to a new device (such as when upgrading to a new phone). When you do this, all tickets on the device you're moving tickets from will be moved to the new device.

If you have both devices (the one the tickets are on and the one you want to move your tickets to) handy, you can do this from the My Metra Tickets page on the Ventra website.

If your phone or device has been lost or stolen, call Ventra Customer Service at 1-877-NOW-VENTRA (877-669-8368)—a Ventra representative can invalidate tickets on a lost device and make them available to you on your new one right over the phone.

More information about doing this can be found here.

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