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Ventra App

Moving Metra mobile tickets to a new smartphone and retrieving tickets from lost/stolen devices

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Moving tickets from one device to another

When you buy a mobile ticket for riding Metra, it's stored on the device you used to buy it.

If you bought your tickets while logged in, however, you can move them to a new device (such as when upgrading to a new phone). When you do this, all tickets on the device you're moving tickets from will be moved to the new device.

If you have both devices (the one the tickets are on and the one you want to move your tickets to) handy, you can do this from the My Metra Tickets page on the Ventra website.

If your phone or device has been lost or stolen, call Ventra Customer Service at 1-877-NOW-VENTRA (877-669-8368)—a Ventra representative can invalidate tickets on a lost device and make them available to you on your new one right over the phone.

More information about doing this can be found here.

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