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Ventra App

Alternate Service Schedules
First Published - 03/19/2020 - 11:56AM

Metra will begin operating an alternate weekday schedule on Monday, March 23, to adjust for the reduced number of riders due to school closures, work-from-home mandates and other consequences of the coronavirus pandemic. The alternate schedules can be viewed here. There will be changes for every line except the Heritage Corridor, which will operate its normal schedule. Where we are able to, we will maintain the number of cars on trains to allow for social distancing. On a line-by-line basis, Metra is monitoring ridership and may further reduce service to meet the ridership demands. The reduced schedules will remain in effect until health officials deem the crisis has passed and/or ridership begins to return to normal. Metra will operate on regular weekend schedules. Please use the Ventra app to purchase tickets. The app can be downloaded free from the App Store or Google Play.

Last Updated - 04/01/2020 - 2:59PM

Using Pre-Tax Transit Benefits in the app

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Metra riders who get paper tickets through a pre-tax transit benefits provider that offers a debit card can now instead choose to buy and display mobile tickets on their smartphones via the new Ventra App. You’ll have to download the free app from the App Store or Google Play, and also ask your provider to deposit your transit benefits onto a debit card (most providers offer that as an option). Then register that debit card as a payment option within the app and buy tickets with it. Follow the instructions below.

If your monthly ticket order costs more than $255 and your employer only allows you to deduct the federal monthly limit of $255 pre-tax dollars:

  • You should load $255 onto your transit benefit provider debit card and register that card within the Ventra App.
  • You should also register a personal credit/debit card or cards within the app.
  • When you buy your mobile ticket or tickets within the app each month, choose the “split payment” option within the app. Apply the $255 on your pre-tax debit card to the purchase price and pay the difference with a personal credit/debit card.

If your monthly ticket order costs more than $255 and your employer allows you to deduct the full amount by combining $255 in pre-tax dollars with the remainder in post-tax dollars

  • You should load the full cost of your monthly ticket onto your transit benefit provider debit card and register that card within the Ventra App.
  • When you buy your mobile ticket or tickets within the app each month, use that card to cover the full cost.

If your monthly ticket order costs less than $255:

  • You should load the cost of your monthly ticket onto your transit benefit provider debit card and register that card within the Ventra App.
  • When you buy your mobile ticket or tickets within the app each month, use that card to cover the full cost.
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