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COVID-19 Information
First Published - 04/05/2021 - 5:27PM

Metra trains are operating on alternate schedules that we will update regularly to meet increasing demand. For the latest schedules, click hereFor information about Metra's response to the pandemic, click here.

Last Updated - 06/01/2021 - 8:03AM

Contact Us

Thank you for visiting Metra’s website.  We provide a number of options for contacting us for a variety of reasons, as listed below. If this is a police matter, click here.

Customer Service for Complaints and Commendations

To contact us regarding a customer service complaint, a service issue or any other issue, you may use our "Contact Us" form below. If you have a customer service complaint, please include relevant information about the line, train and/or station you were using, the date and time of the issue and, if you know it, the name or description of the Metra employee involved. Any detailed information you can provide will be helpful in responding to your inquiry/concerns. We appreciate your comments and will do our best to respond to your questions or concerns during our regular business hours, 8 a.m. to 5 p.m. weekdays. For more information about contacting Metra, click on the overview or directory under the form.

To alert Metra about problem with a crossing gate or other grade crossing protection, it is best to call the phone number posted at the crossing.

Metra is committed to ensuring our implementation of public transportation services is fully compliant with Title II of the Americans with Disabilities Act of 1990 and Section 504 of the Rehabilitation Act of 1973. Any person who believes there may be either a: 1) ACCESSIBILITY (e.g., physical barriers) or 2) DISCRIMINATION BASED ON DISABILITY issue may register their complaint with the ADA Complaint Form. This complaint will go directly to Metra’s Accessibility Project Manager for review and response.

Contact Us Form

Additional information requested so we may better assist you

Contact Us Overview

If you would like to reach us by phone:

Hours: 8 a.m. to 5 p.m
Monday - Friday

Travel Information

For questions about service and schedule information, please call the numbers below.

Metra Passenger Services
Hours: 8 a.m. to 5 p.m.
Monday – Friday

For schedule information at other times, and for information about trips that may combine a ride on Metra with a transfer to CTA or Pace, call the RTA number below.

RTA Travel Information Center
6 a.m. to 7 p.m.
Monday through Saturday

Lost and Found Offices

Metra’s Lost and Found Offices are located at or near the ticketing areas in the downtown terminals for every line. We encourage people looking for lost items to stop by the offices to see if their items have been found. You may also call the office at the downtown terminal used by your line. Metra and its rail service providers are not responsible for articles left on trains or at stations.

Chicago Union Station:
312-322-4269 (between 10 a.m. and 2 p.m.)

Ogilvie Transportation Center:

LaSalle St. Station:

Millennium Station:

General Information

For general information and customer service, please call 312-322-6777.

For general correspondence, please write to Metra Contact Us, 547 W. Jackson Blvd., Suite 1400, Chicago, Illinois 60661

Office of Executive Inspector General

As of July 2011, the Office of Executive Inspector General for the Agencies of the Illinois Governor (OEIG) has jurisdiction over the Chicago region's transit boards: RTA, CTA, Metra and Pace.

The OEIG’s jurisdiction encompasses the board members, officers, agents, contractors and employees of Metra and the other regional boards to investigate among other things, allegations of waste, fraud, abuse or violations of the State Ethics Act.

Letter from OEIG to Metra

For more information, please visit the OEIG's Web site.

Other Departments

To assist you in reaching various departments quickly and easily regarding items of interest, please refer to our Contact Directory.

For police emergency matters, please call Metra Police at 312-322-2800.

Contact Directory


Contact Call For
Customer Service 312-322-6777
Weekdays 8 a.m. to 5 p.m.
Questions about schedule information and comments pertaining to service-related issues
Group Travel 312-322-6772 Information or to make reservations for pre-arranged travel for groups of 25 people or more.  Available on weekends, holidays, and off-peak weekday hours
Ticket Services 312-322-6517
Weekdays 8 a.m. to 5 p.m.

Ticket order status/inquires and information

Revenue Accounting 312-542-8398 Ticket refund information
Human Resources
312-322-8901 All HR matters
Elevator Status Hotline 312-322-6925 Information about elevator status at accessible rail stations
Office of the Board 312-542-8381 Matters regarding Board of Directors' meetings
Please click here to send an email
Media Relations 312-322-6776 Media personnel only to contact Metra regarding news/press inquiries, including after hours
Marketing 312-322-6740 Advertising on Metra property (Metra trains, station platforms, etc.)
Contracts filming Filming/Photography Requests (Requests to use Metra trains and facilities for film, television/cable, and photography productions)
FOIA 312-663-3642 Freedom of Information Act (Requests for public information records of Metra)
Real Estate Department 312-542-8189 1) Parking matters (Questions/concerns regarding parking on the Metra system)
2) Real Estate matters (Sales, leasing, acquisitions, easements and rights-of-entry)
Procurement 312-542-8357 Assistance for My Metra for Business account holders in downloading IFBs and RFPs.
Metra Police 312-322-2800 Police emergency matters
Accessibility, ADA issues and complaints 312-322-6766

Information and questions related to Accessibility and ADA Issues

Community Affairs Department 312-322-6753 Information and questions related to Community Affairs


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